Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 3 respostas
  • 1 tem este problema
  • 16 visualizações
  • Última resposta de FredMcD

more options
Firefox keep on crashing when running Candy Crush Saga in Facebook https://crash-stats.mozilla.com/report/index/bp-cd759272-c1f0-4705-a7af-df2ae0181029 https://crash-stats.mozilla.com/report/index/bp-42e6c141-9034-4814-b498-25c160181025 https://crash-stats.mozilla.com/report/index/bp-f5fcb287-293a-45ef-bbd9-5e5da0181025 https://crash-stats.mozilla.com/report/index/bp-6f9c7521-8429-44d5-8c41-4a3390181024 https://crash-stats.mozilla.com/report/index/bp-c8e645e1-5af3-4269-816f-0f5ec0181023

Solução escolhida

bp-cd759272-c1f0-4705-a7af-df2ae0181029 bp-42e6c141-9034-4814-b498-25c160181025 bp-f5fcb287-293a-45ef-bbd9-5e5da0181025 bp-6f9c7521-8429-44d5-8c41-4a3390181024

Signature: NS_NewLocalFile


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Ler esta resposta 👍 0

Todas as respostas (3)

more options

Solução escolhida

bp-cd759272-c1f0-4705-a7af-df2ae0181029 bp-42e6c141-9034-4814-b498-25c160181025 bp-f5fcb287-293a-45ef-bbd9-5e5da0181025 bp-6f9c7521-8429-44d5-8c41-4a3390181024

Signature: NS_NewLocalFile


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Problem is solved by clear cookie. Thanks!

more options

Glad to help. Safe Surfing.