Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Reinstalled Windows, logged back into Firefox and nothing syncs

  • 4 respostas
  • 2 têm este problema
  • 9 visualizações
  • Última resposta de cor-el

more options

I just wiped and did a fresh install of windows 10. My Firefox has been synced for years. After downloading it and setting it up again on, nothing is syncing. Help!

I just wiped and did a fresh install of windows 10. My Firefox has been synced for years. After downloading it and setting it up again on, nothing is syncing. Help!

Todas as respostas (4)

more options

Hello! Please indicate your browser version. Also, do you use the same login with which you synchronized data?

Can you send a screenshot with the synchronization problem?

more options

Hi, thanks for the response!

I'm running Version 63.0.3 (64bit) And yes, I've logged in with the same login that was previously synced. I'm not sure if I can send a screenshot. Firefox is running properly. I can log in to my account fine, it just that all my saved passwords and bookmarks don't show up. Stressing! Would appreciate any help, thanks!

more options
more options

You didn't reset the password of to Sync account ?

If you change the password of the Sync account then all data stored on the Sync server will be reset and is lost. This is because this password is used to encrypt your personal data locally before it is uploaded and only this password can decrypt the data on the Sync server.