Firefox account recovery
Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks.
Thank you for your kind help.
Solução escolhida
You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.
In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.
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Solução escolhida
You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.
In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.
Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!
i have a backup code for account but i have the same issue i am not do this myself but the app was updated itself and deleted every account is that any way to recover my account i have a lot of password stored i lost everything
Alterado por valasudurai em
valasudurai,
please start a new topic for your problem. https://support.mozilla.org/questions/new