Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Account blocking

  • 8 respostas
  • 1 tem este problema
  • 30 visualizações
  • Última resposta de McCoy

more options

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us know and we will help unlock your account. How can I unblock an account? edited email address from public and search/spam bots view.

Alterado por James em

Solução escolhida

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

Ler esta resposta 👍 1

Todas as respostas (8)

more options

That isn't a firefox email account or issue to deal with. You will have to contact their support line to fix your email account issues.

more options

Alterado por James em

more options

James said

^Please Ignore the above reply by WestEnd. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

I tried to find a solution by reference, but it is not there. The message is written "If this is a valid email address, let us know and we will help unlock your account.", but I don't understand how to let them know. I think this problem can not be solved without technical support.

more options

Solução escolhida

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

more options

McCoy said

Hello Hazzard, Would you please take a look at this article and scroll down to the section : You have received a message that your account has been locked I hope that helps ......

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

more options

Hazzard said

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

more options

McCoy said

Hazzard said
Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

more options

Hazzard said

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

Thank you for letting us know - fingers crossed that "soon" means real soon  !