RobertHooton said

Add button does not respond. Doesn't work in Safe Mode.

Hello Robert,

Are you located in either the US, Canada or Germany ? If not, that might explain why the button doesn't respond.

See : https://wiki.mozilla.org/Firefox/Features/Form_Autofill#Child_Pages

I am in the US.

I am going to try uninstalling and reinstalling Firefox.

Reinstalled Firefox and now Autofill has disappeared from the Privacy and Security options.  ????

RobertHooton said

Reinstalled Firefox and now Autofill has disappeared from the Privacy and Security options.  ????

Oh boy ....

Probably a rhetorical question, but did you make sure you installed the en_US Firefox version ?

Installed Firefox Installer.exe from the Mozilla website. See attachment for Property details.

Would you check this please :

Type in the address bar about:config and press Enter (ignore the warning)

Type in the search bar and look for the preference :

extensions.formautofill.available and make sure its value is set to on.

if you had to change the value; then close and restart Firefox.

Is "Forms and Autofill" back ?

It was set to detect, changed to true. Closed and restarted Firefox. "Forms and Autofill" is still absent.

RobertHooton said

It was set to detect, changed to true. Closed and restarted Firefox. "Forms and Autofill" is still absent.

    You should set the value to on .....

    Would you give that a try ?

Set extensions.formautofill.available to "on". Restarted Firefox and Forms and Autofill are back. Thanks for that.

However, when I choose Saved Addresses, Add, the Add button does not do anything. I can't add an address. This was the original problem.

Would you check this on the "about:config" page :

extensions.formautofill.addresses.enabled

Its value should be set to true

If everything else fails, then let's try Firefox in Safe Mode :

In your original piot you say "Doesn't work in Safe Mode" - I don't know if that means that the button doesn't work in Safe Mode, or the problem doesn't excist in Safe Mode (?)

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

I tried this originally. It still doesn't activate the "Add" button.

McCoy said

Would you check this on the "about:config" page :
extensions.formautofill.addresses.enabled
Its value should be set to true

    Have you checked this ?

extensions.formautofill.addresses.enabled was set to 'true'.

I'm all out of ideas (so sorry .... )

I hope that someone else will come to your rescue !

I've sent a private message to a fellow contributor and asked
him to come to your rescue.

Thanks for your help. I appreciate it.

It's 00.31AM over here, but before I'm off to bed I want to ask you to
check this preference on the "about:config" page (just to make sure).

extensions.formautofill.supportedCountries

US, already looked at that. Where are you? I'm in Texas.