Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Gmail POP access - get STAT error in Thundebird only

  • 3 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de Matt

Tawaki Tom
Tawaki Tom
more options

Hi all.

We have recently migrated our business email to Google's G Suite so that Gmail now handles our mail affairs. When trying to update Thunderbird with the new POP settings, I am getting the following error message:

The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: Username and password not accepted.

This occurs with any authentication method, be it 'Normal password' or 'Oauth'. I double and triple checked all settings but the error keeps occurring; no access via POP is possible. IMAP works without a hitch.

I have tried POP access with other email clients (Windows Mail and Outlook) with the settings attempted in Thunderbird and it works flawlessly there.

Any ideas?

Thx, Tom

Hi all. We have recently migrated our business email to Google's G Suite so that Gmail now handles our mail affairs. When trying to update Thunderbird with the new POP settings, I am getting the following error message: The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: Username and password not accepted. This occurs with any authentication method, be it 'Normal password' or 'Oauth'. I double and triple checked all settings but the error keeps occurring; no access via POP is possible. IMAP works without a hitch. I have tried POP access with other email clients (Windows Mail and Outlook) with the settings attempted in Thunderbird and it works flawlessly there. Any ideas? Thx, Tom

Todas as respostas (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is pop even enabled at gmail? This is the settings link I use. https://mail.google.com/mail/u/0/#settings/fwdandpop

Tawaki Tom
Tawaki Tom Autor da pergunta
more options

Yes.

I should have mentioned that from the get go. I actually spent about 30 minutes with the Google support chat to go through their entire troubleshoot bucket list and activating POP in Gmail was the first thing to do.

As I said, POP access works fine in other email clients.

Alterado por Tawaki Tom em

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

It could be anti virus being ever helpful. Usually it is a product from symantec involved in STAT command issues.

However really the only answer is log the connection and see exactly what is happening. Just make sure you have no mail scanning enabled before hand.

see https://wiki.mozilla.org/MailNews:Logging