Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Printing to STAR TSP-100 receipt printer

  • 4 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cataloging

cataloging
cataloging
more options

We have used Firefox for years to print receipts using a Star TSP-100 receipt printer. The latest Firefox update to version 82.0.2 has caused our receipts not to print. When sending the command to print, we get just a small sheet of blank paper from the receipt printer. I know this issues is related to Firefox, as our receipts print with not issues from both Chrome and Edge. I have troubleshooted Firefox printing issues by resetting Firefox printer setting and resetting all Firefox printer settings. The issue only occurred with the recent update to version 82.0.2. Please advise.

Thank you.

We have used Firefox for years to print receipts using a Star TSP-100 receipt printer. The latest Firefox update to version 82.0.2 has caused our receipts not to print. When sending the command to print, we get just a small sheet of blank paper from the receipt printer. I know this issues is related to Firefox, as our receipts print with not issues from both Chrome and Edge. I have troubleshooted Firefox printing issues by resetting Firefox printer setting and resetting all Firefox printer settings. The issue only occurred with the recent update to version 82.0.2. Please advise. Thank you.

Todas as respostas (4)

Jonathan Watt
Jonathan Watt
more options

This is a known bug that was in Firefox 82.0, but 82.0.1 should have prevented this happening if, and ONLY if, it hadn't already happened in 82.0. I'm guessing that you already printed using 82.0 before the update to 82.0.1/82.0.2, but maybe hadn't notice that?

If you open the page `about:config` and type in "print_paper", you should see a bunch of printer settings for your printer saved there. Try deleting all those settings for the affected printer(s) and see if that fixes things for you.

cataloging
cataloging Autor da pergunta
more options

Hi Jonathan, Thank you for your response. We run Firefox on 3 different Win 10 computers each with a receipt printer. We experienced no issues printing in versions 82.0 or 82.0.1. We are experiencing problems in 82.0.2 on 2 of the 3 of the computers. As recommended, I deleted all the settings for the affected receipt printer in about:config, printer_paper. This has not solved the issue. Any other suggestions? Thank you.

Jonathan Watt
Jonathan Watt
more options

Can you open the page `about:support` and copy all the lines that contain "print.printer_Star_TSP100" (or something like that) and paste them here?

cataloging
cataloging Autor da pergunta
more options

Hi Jonathan,

Here is the copy of all the lines that contain "print.printer_Star_TSP100" Thank you for looking at this.

print.printer_Star_TSP100_Cutter_(TSP143).print_bgcolor false print.printer_Star_TSP100_Cutter_(TSP143).print_bgimages false print.printer_Star_TSP100_Cutter_(TSP143).print_duplex 0 print.printer_Star_TSP100_Cutter_(TSP143).print_edge_bottom 0 print.printer_Star_TSP100_Cutter_(TSP143).print_edge_left 0 print.printer_Star_TSP100_Cutter_(TSP143).print_edge_right 0 print.printer_Star_TSP100_Cutter_(TSP143).print_edge_top 0 print.printer_Star_TSP100_Cutter_(TSP143).print_evenpages true print.printer_Star_TSP100_Cutter_(TSP143).print_footercenter print.printer_Star_TSP100_Cutter_(TSP143).print_footerleft &PT print.printer_Star_TSP100_Cutter_(TSP143).print_footerright &D print.printer_Star_TSP100_Cutter_(TSP143).print_headercenter print.printer_Star_TSP100_Cutter_(TSP143).print_headerleft &T print.printer_Star_TSP100_Cutter_(TSP143).print_headerright &U print.printer_Star_TSP100_Cutter_(TSP143).print_in_color false print.printer_Star_TSP100_Cutter_(TSP143).print_margin_bottom 0.5 print.printer_Star_TSP100_Cutter_(TSP143).print_margin_left 0.5 print.printer_Star_TSP100_Cutter_(TSP143).print_margin_right 0.5 print.printer_Star_TSP100_Cutter_(TSP143).print_margin_top 0.5 print.printer_Star_TSP100_Cutter_(TSP143).print_oddpages true print.printer_Star_TSP100_Cutter_(TSP143).print_orientation 0 print.printer_Star_TSP100_Cutter_(TSP143).print_page_delay 50 print.printer_Star_TSP100_Cutter_(TSP143).print_paper_height 11.00 print.printer_Star_TSP100_Cutter_(TSP143).print_paper_id 1 print.printer_Star_TSP100_Cutter_(TSP143).print_paper_size_unit 0 print.printer_Star_TSP100_Cutter_(TSP143).print_paper_width 8.50 print.printer_Star_TSP100_Cutter_(TSP143).print_resolution 203 print.printer_Star_TSP100_Cutter_(TSP143).print_reversed false print.printer_Star_TSP100_Cutter_(TSP143).print_scaling 1.00 print.printer_Star_TSP100_Cutter_(TSP143).print_shrink_to_fit true print.printer_Star_TSP100_Cutter_(TSP143).print_to_file false print.printer_Star_TSP100_Cutter_(TSP143).print_unwriteable_margin_bottom 10723 print.printer_Star_TSP100_Cutter_(TSP143).print_unwriteable_margin_left 0 print.printer_Star_TSP100_Cutter_(TSP143).print_unwriteable_margin_right 0 print.printer_Star_TSP100_Cutter_(TSP143).print_unwriteable_margin_top 0