Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

No pages load - white screen

  • 8 respostas
  • 2 têm este problema
  • 1 visualização
  • Última resposta de robert.peetsalu

more options

No websites load on my Xiaomi Redmi Note 3 Pro (Android version 5.1.1 LMY47V - please don't ask to update android. Android versions only update starting with Android 6)

Steps to reproduce:

  1. Numbered list item Open a new tab in the newest Firefox (84.1.1) or Firefox Beta (85.0.0-beta.2) for Android in normal or private mode.
  2. Numbered list item Navigate to www.facebook.com or any other website.

Expected behavior: Page content loads.

Actual behavior: The page loading indication bar goes to the end and disappears, but no page content loads at all - the screen is white. No error message.

No websites load on my Xiaomi Redmi Note 3 Pro (Android version 5.1.1 LMY47V - please don't ask to update android. Android versions only update starting with Android 6) Steps to reproduce: # Numbered list item Open a new tab in the newest Firefox (84.1.1) or Firefox Beta (85.0.0-beta.2) for Android in normal or private mode. # Numbered list item Navigate to www.facebook.com or any other website. Expected behavior: Page content loads. Actual behavior: The page loading indication bar goes to the end and disappears, but no page content loads at all - the screen is white. No error message.

Solução escolhida

Hi

There is an update to 84.1.2 that will fix this issue. Please check for updates from the Google Play store.

Ler esta resposta 👍 1

Todas as respostas (8)

more options

I tried:

  1. Clearing cache
  2. Switching "Enhanced Tracking Protection" from Strict to Standard (default)
  3. Reinstalling Firefox

Nothing worked =(

Alterado por robert.peetsalu em

more options

Is this a version that you have installed from the Google Play store?

more options

Yes. All of them.

more options

Hi

Please can you update your copy of Firefox for Android from the Google Play store. An update has gone out today that should fix this issue.

more options

Hi,

The issue remains. Here are some screenshots of normal and incognito mode. I tried turning off enhanced tracking protection in both modes.

Firefox version in Google Play: 84.1.1 (Build #2015781795)

Alterado por robert.peetsalu em

more options

And here are the screenshots.

The version in Google Play is 84.1.1 (Build #2015781795)

more options

Solução escolhida

Hi

There is an update to 84.1.2 that will fix this issue. Please check for updates from the Google Play store.

more options

Thank you! With this version sites load as expected in both normal and incognito mode.