Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

App gives version error message but Firefox says I'm up to date

  • 1 resposta
  • 1 tem este problema
  • 12 visualizações
  • Última resposta de cor-el

transtexan
transtexan
more options

Doxy.me, a telehealth app I use, warns me Firefox is not up to date, but Firefox says it is. I am running version 78.14. Is there a later version?

Doxy.me, a telehealth app I use, warns me Firefox is not up to date, but Firefox says it is. I am running version 78.14. Is there a later version?
Capturas de tela anexadas

Todas as respostas (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Did you recently update your MacOS from 10.9 or 10.10 or 10.11 to 10.15 what you currently appear to run ?

The system details show "distributionID: mozilla-mac-eol-esr1" and that means you once were using an older MacOS version that is no longer supported and were moved to the Firefox 78 ESR version.

Since you now run a supported Mac OS 10.15 or newer version there is no longer need to stay with Firefox 78 ESR and you can uninstall this version (drag to the Trash) and install the current Firefox 92.0 release.

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.