Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Thunderbird email lost thanks to AOL

  • 2 respostas
  • 1 tem este problema
  • 5 visualizações
  • Última resposta de lmnolt

jan.hostage
jan.hostage
more options

I have a Verizon email account. Verizon email was purchased by AOL a while back, so Verizon email is supported by AOL. AOL recently informed users that if you're using non-AOL software to access email, the app's security needs to be updated to comply with AOL requirements. The Thunderbird instructions are to delete the AOL account and then add it back. Sadly (not being very bright!) I didn't realized that this would destroy all of my inbox subfolders, including a lot of critical emails. Is there any way to retrieve them? For what it's worth, the incoming mail server is pop.verizon.net.

THANK YOU!

I have a Verizon email account. Verizon email was purchased by AOL a while back, so Verizon email is supported by AOL. AOL recently informed users that if you're using non-AOL software to access email, the app's security needs to be updated to comply with AOL requirements. The Thunderbird instructions are to delete the AOL account and then add it back. Sadly (not being very bright!) I didn't realized that this would destroy all of my inbox subfolders, including a lot of critical emails. Is there any way to retrieve them? For what it's worth, the incoming mail server is pop.verizon.net. THANK YOU!

Solução escolhida

It wasn't necessary to delete and re-add the account, but the older mail is probably still available. Help/More Troubleshooting, Profile Folder, Open Folder, open the Mail subfolder. Is there a subfolder named pop.verizon.net and one named pop.verizon-1.net? If so, Tools/Account Settings, select Server Settings for the Verizon POP account. In the right pane, if Local Directory is pointing to pop.verizon-1.net, click Browse... and point it to pop.verizon.net, then restart TB.

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

Ler esta resposta 👍 1

Todas as respostas (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Solução escolhida

It wasn't necessary to delete and re-add the account, but the older mail is probably still available. Help/More Troubleshooting, Profile Folder, Open Folder, open the Mail subfolder. Is there a subfolder named pop.verizon.net and one named pop.verizon-1.net? If so, Tools/Account Settings, select Server Settings for the Verizon POP account. In the right pane, if Local Directory is pointing to pop.verizon-1.net, click Browse... and point it to pop.verizon.net, then restart TB.

http://kb.mozillazine.org/Recovering_deleted_mail_accounts

jan.hostage
jan.hostage Autor da pergunta
more options

Thank you, thank you! I've been agonizing over how to recover all of the information that was lost. I greatly appreciate your quick response. I can feel my blood pressure going down.

lmnolt
lmnolt
more options

Dear sfhowes:

That did it. Not exactly like the reference cited, but I was able to have done some research and found that the info was listed under mailbox.verizon.net and used that as the target and it worked. Thanks for your speedy response. More support from me will be forthcoming!!