Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Cannot receive email using Thunderbird

  • 5 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de Len

more options

Running T-bird 91.3.1 (latest). Few days ago, when I open Tbird, it goes to get mail but never succeeds, says connecting to pop.verizon.net at bottom. When I look at the table of Saved Logins" (on Privacy page) it only shows one entry: pop.verizon.net with my userid.

On my wife's PC, where Tbird works perfectly, there are 2 entries in the provider column: pop.verizon.net smtp.aol.com

My question is this- how do I create a saved password entry for smtp.aol.com? I believe that's my problem

Running T-bird 91.3.1 (latest). Few days ago, when I open Tbird, it goes to get mail but never succeeds, says connecting to pop.verizon.net at bottom. When I look at the table of Saved Logins" (on Privacy page) it only shows one entry: pop.verizon.net with my userid. On my wife's PC, where Tbird works perfectly, there are 2 entries in the provider column: pop.verizon.net smtp.aol.com My question is this- how do I create a saved password entry for smtp.aol.com? I believe that's my problem

Solução escolhida

Problem solved by my PC manufacturer (not sure what he did). Problem now closed. Thank you to responders who offered solution.

Ler esta resposta 👍 0

Todas as respostas (5)

more options

Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane. Is there an entry with smtp.aol.com or smtp.verizon.net? Select the account in the left pane: what is the Outgoing Server (SMTP) in the right pane?

See https://support.mozilla.org/en-US/questions/1358843

more options

it says smtp.aol.com

more options

by the way, I did what the instructions stated (your link) and now my Saved Logins page is empty. When I reload TB and it goes to get mail, that box is still empty

more options

After Saved Passwords is emptied, and TB restarts, you will be prompted to enter the account password in the OAuth window, and a token will be stored in Saved Passwords (cookies must be accepted for OAuth authentication).

more options

Solução escolhida

Problem solved by my PC manufacturer (not sure what he did). Problem now closed. Thank you to responders who offered solution.