Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

recent update lost all my emails

  • 1 resposta
  • 1 tem este problema
  • 9 visualizações
  • Última resposta de Jodie

more options

Thunderbird recently updated and I lost ALL my emails :(

I am using IMAP - now the emails have synced they are also gone from the ISP server.

I googled some solutions and can see in the /user/appdata there is a folder called "mail" which looks like it has all my old inbox folders and msf files .... however the new Thunderbird update looks like it is using a new folder structure "imapmail" which I can see does not have any of my old emails folders or msf files in there.

I copied all the files from the "mail" folder over to the "imapmail" folder and relaunched Thunderbird. I can now see the old folder structure under my inbox however I get an error message when I go into the folder "unable to open the summary "xxx". Perhaps there was an error on disk, or the full path is too long"

When I right click and go to folder properties there is no location path.

I need my emails and so disappointed an update has caused me to loose EVERYTHING ... please help!

Thunderbird recently updated and I lost ALL my emails :( I am using IMAP - now the emails have synced they are also gone from the ISP server. I googled some solutions and can see in the /user/appdata there is a folder called "mail" which looks like it has all my old inbox folders and msf files .... however the new Thunderbird update looks like it is using a new folder structure "imapmail" which I can see does not have any of my old emails folders or msf files in there. I copied all the files from the "mail" folder over to the "imapmail" folder and relaunched Thunderbird. I can now see the old folder structure under my inbox however I get an error message when I go into the folder "unable to open the summary "xxx". Perhaps there was an error on disk, or the full path is too long" When I right click and go to folder properties there is no location path. I need my emails and so disappointed an update has caused me to loose EVERYTHING ... please help!
Capturas de tela anexadas

Alterado por Jodie em

Todas as respostas (1)

more options

FYI: here is a screenshot showing > folder properties & there is no location path. No matter what I do I cannot seem to relink Thunderbird to my old folders/email.

Alterado por Jodie em