Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Locked out: 2FA enabled on my account but I haven't set it up

  • 2 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de kg9

kg9
kg9
more options

Hi, I have a Firefox account since long, I use it to publish my add-on. I haven't signed in recently and didn't take action when I've received an email that developers should move to 2FA. Now I'm trying to sign in to my account but it's always asking for the 6 digits security code, even though I have never set up 2FA on my account and thus don't know which authenticator app I need to use. Neither do I have recovery codes - naturally. Can anyone help me with my account? Best regards, Kaspar

Hi, I have a Firefox account since long, I use it to publish my add-on. I haven't signed in recently and didn't take action when I've received an email that developers should move to 2FA. Now I'm trying to sign in to my account but it's always asking for the 6 digits security code, even though I have never set up 2FA on my account and thus don't know which authenticator app I need to use. Neither do I have recovery codes - naturally. Can anyone help me with my account? Best regards, Kaspar

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to ask at the discourse Add-ons forum.

kg9
kg9 Autor da pergunta
more options

Thanks cor-el, I'll try that!