Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

browser redirect due to malwar

  • 2 respostas
  • 1 tem este problema
  • 26 visualizações
  • Última resposta de FredMcD

Kristin Dempsey
Kristin Dempsey
more options

I have reset Firefox (as instructed dozens of times). There is malware installed that redirects me to the Yahoo search engine. I don't want that search engine, but I cannot figure out how to remove the malware.

I have reset Firefox (as instructed dozens of times). There is malware installed that redirects me to the Yahoo search engine. I don't want that search engine, but I cannot figure out how to remove the malware.

Todas as respostas (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Kristin, what is the extent of the hijack? For example:

  • Yahoo has taken over your home page and/or new tab page?
  • Searches you enter into Firefox's address bar say Firefox will "Search with Google" but you get results on Yahoo?
  • Searches you enter into the search box on Google's own home page give you results on Yahoo?

Could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Any difference?

FredMcD
FredMcD
more options

Type about:addons<enter> in the address box to open your Add-ons Manager. Hot key; (<Control> [Mac=<Command>] <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove “ Yahoo “ Anything.

Also remove SafeSearch, SearchAssist Incognito, FileConverter Addon, SearchLock, DiscreteSearch, WebSearch, Findwide Search Engine, securedsearch

Now do the same in the computer’s Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.