Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

>:( I updated Firefox and lost EVERYTHING

  • 2 respostas
  • 0 tem este problema
  • 20 visualizações
  • Última resposta de Terry

browniejen
browniejen
more options

NOTHING MIGRATED. I downloaded the latest Firefox because nothing was working on previous versions, obviously. I tried to see if the updated version would migrate all of my tabs and bookmarks. It even showed me how to access them after I updated it! EVERY TIME I opened the tab of the downloaded new version it was clear that my information from the older versions had not migrated over. I had kept the version with my tabs and bookmarks open to check, just in case.

Then I thought, well, maybe I just need to reboot my computer as a whole.

So I did that.

Guess what?

ALL OF MY BOOKMARKS AND TABS ARE GONE. This is my work computer and I had a significant amount of information I was using. Gone.

HELP! Thank you JenB

NOTHING MIGRATED. I downloaded the latest Firefox because nothing was working on previous versions, obviously. I tried to see if the updated version would migrate all of my tabs and bookmarks. It even showed me how to access them after I updated it! EVERY TIME I opened the tab of the downloaded new version it was clear that my information from the older versions had not migrated over. I had kept the version with my tabs and bookmarks open to check, just in case. Then I thought, well, maybe I just need to reboot my computer as a whole. So I did that. Guess what? ALL OF MY BOOKMARKS AND TABS ARE GONE. This is my work computer and I had a significant amount of information I was using. Gone. HELP! Thank you JenB

Todas as respostas (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi browniejen, The new version probably also created a new Profile. You can check to see if your old Profile is still intact -

Enter about:profiles in the address bar and press Enter You should see a Profile name that says "This is the profile in use and it cannot be deleted" There should be others listed, with different Profile names. Below another Profile select "Launch profile in new browser" If that is the one with all of your data - in the first browser window select "Set as default profile" Close the first browser window. (Leaving the newly created Profile won't cause any issues or you can delete it later.)

Terry
Terry
more options

This article may help.

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update