Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi encerrada e arquivado. Faça uma nova pergunta se precisa de ajuda.

STill Not working

  • 1 resposta
  • 0 tem este problema
  • 1 exibição
  • Última resposta de Matt

marinedad
marinedad
more options

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant


Try the following:

Set this setting: 

   'View' > 'Folders' > 'All'

Then do this: 

   Menu icon > Help > More Troubleshooting Information
   Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder'

window opens showing contents of your profile name folder 

   Exit Thunderbird now - this is important

Scroll down and delete the following files: 

   folderCache.json
   folderTree.json
   virtualFolders.dat
   session.json
   xulstore.json

Click on 'Mail' folder 

   delete 'smart mailboxes' folder

(do not worry if it does not exist - it just means you have never used Unified)

Start Thunderbird.

Please Report back on results.


BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant Try the following: Set this setting: 'View' > 'Folders' > 'All' Then do this: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' window opens showing contents of your profile name folder Exit Thunderbird now - this is important Scroll down and delete the following files: folderCache.json folderTree.json virtualFolders.dat session.json xulstore.json Click on 'Mail' folder delete 'smart mailboxes' folder (do not worry if it does not exist - it just means you have never used Unified) Start Thunderbird. Please Report back on results. BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

Todas as respostas (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Well if you want operating system specific answers, it is generally a good idea to mention that you are using something that is not the market leader. (windows has well over 90% market share for Thunderbird)

However, and this is important. I have no idea why you are not able to follow these instructions. You see I don't use apple products. Perhaps you do not have a help menu. I thought such was common to all operating systems.

I suggest you go back to your original rant and ask the responder for clarification. As this is a duplication, or a continuation of https://support.mozilla.org/en-US/questions/1392047 I am closing this topic.