Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox for Android Won't Sync Logins

  • 1 resposta
  • 0 tem este problema
  • 1 exibição
  • Última resposta de Paul

emcasi
emcasi
more options

Firefox for Android won't sync my logins from my desktop/actual Firefox account. The settings show that I am logged in to my account, and show all possible options are checked to say I want to sync data.

Things I have tried already:

  • Signing out and back in on my phone
  • Signing out and back in using QR code
  • Signing out and back in using password
  • Uninstalling and reinstalling the app
  • Forcing a sync by going into the settings on my phone
  • Signing out of all devices including the desktop, signing in on my phone only (nothing), then signing in on my desktop and syncing (also nothing)

I am out of ideas and don't understand why this isn't working.

Firefox for Android won't sync my logins from my desktop/actual Firefox account. The settings show that I am logged in to my account, and show all possible options are checked to say I want to sync data. Things I have tried already: * Signing out and back in on my phone * Signing out and back in using QR code * Signing out and back in using password * Uninstalling and reinstalling the app * Forcing a sync by going into the settings on my phone * Signing out of all devices including the desktop, signing in on my phone only (nothing), then signing in on my desktop and syncing (also nothing) I am out of ideas and don't understand why this isn't working.

Solução escolhida

Hi

With both devices signed into the same Firefox Account and with the Firefox Sync settings on both devices set to sync user credentials, turn off your phone. Trigger a sync on the desktop, wait five minutes then turn on the phone and open Firefox. Wait a further ten minutes and then check to see if your credentials are in Firefox for Android.

Ler esta resposta 👍 1

Todas as respostas (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Solução escolhida

Hi

With both devices signed into the same Firefox Account and with the Firefox Sync settings on both devices set to sync user credentials, turn off your phone. Trigger a sync on the desktop, wait five minutes then turn on the phone and open Firefox. Wait a further ten minutes and then check to see if your credentials are in Firefox for Android.