Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi encerrada e arquivado. Faça uma nova pergunta se precisa de ajuda.

Thunderbird crashes

  • 4 respostas
  • 2 têm este problema
  • 9 visualizações
  • Última resposta de Wayne Mery

more options

Thunderbird crashes regularly. I have determined that it might be due to RAM. When Quickbooks is open, Thunderbird will crash almost all the time. If I close QB, it is fine. I have an HP desktop w/ 8GB ram. What I don't understand is that it started doing this recently, but never used to crash. Is TB using more ram now since the latest releases? Any insight would be appreciated.

Thunderbird crashes regularly. I have determined that it might be due to RAM. When Quickbooks is open, Thunderbird will crash almost all the time. If I close QB, it is fine. I have an HP desktop w/ 8GB ram. What I don't understand is that it started doing this recently, but never used to crash. Is TB using more ram now since the latest releases? Any insight would be appreciated.

Alterado por Matt em

Todas as respostas (4)

more options

Thunderbird crashes regularly. I have determined that it might be due to RAM. When Quickbooks is open, Thunderbird will crash almost all the time. If I close QB, it is fine. I have an HP desktop w/ 8GB ram. What I don't understand is that it started doing this recently, but never used to crash. Is TB using more ram now since the latest releases? Any insight would be appreciated.

more options

What are the crash id's?https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports.

My "guess" is that Quickbooksis loading a different version of some DLL into memory and the result is a crash. But that is just a gut feeling based on the DLL hell developers lived in 25 years ago. It has been mitigated, but never really cured.

You might want to "experiment" with starting Thunderbird first, or after Quickbooks to see if there is a different response.

more options

Happens to me frequently and just thought to come here to see if it was a known problem.

  1. WHILE running Thunderbird, I launch Quickbooks Desktop Pro 2021
  2. Quickbooks is sitting on my login screen
  3. I pressed "Delete" to delete a message in my Thunderbird window.
  4. Thunderbird closes abruptly without any messages
more options

If you are still crashing, please create a new question https://support.mozilla.org/en-US/questions/new/thunderbird