Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox permanently mutes my video on my business site - WHY?!

  • 5 respostas
  • 0 tem este problema
  • 14 visualizações
  • Última resposta de zeroknight

more options

My business site - www.ninjanezumiproductions.com - has videos on it.

Firefox PERMANENTLY MUTES those videos.

I can play them, but I get no sound.

I can play these videos on Chrome, Edge, Opera - etc... and still mute and unmute as normal.

However, when I try to UNMUTE on firefox, it prevents me.

This is harming my business.

I want to know how to fix this.

Sincerely,

Kevin Conner CEO: NNP, LLC

My business site - www.ninjanezumiproductions.com - has videos on it. Firefox PERMANENTLY MUTES those videos. I can play them, but I get no sound. I can play these videos on Chrome, Edge, Opera - etc... and still mute and unmute as normal. However, when I try to UNMUTE on firefox, it prevents me. This is harming my business. I want to know how to fix this. Sincerely, Kevin Conner CEO: NNP, LLC

Todas as respostas (5)

more options

The audio format appears to be AC3 which is not a web standard and does not work in Chromium either: https://www.chromium.org/audio-video/

Try using a different audio codec that will play in all browsers: https://developer.mozilla.org/en-US/docs/Web/Media/Formats/Audio_codecs

more options

Best is probably to use AAC for audio.

more options

My audio codec is AAC not AC3. I have no idea why you think it's AC3.

However, I will recode in dolby digital just in case.

So yeah, I'm 90% certain you lied about it being AC3.

Alterado por ninjanezumiproductions em

more options

Screenshot from VLC. trailer_punch_hitler.mp4

more options

Both VLC and ffmpeg identify it as AC3.