Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Clickable keypad doesn't show correctly

  • 7 respostas
  • 0 tem este problema
  • 2 visualizações
  • Última resposta de nycarrington

more options

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking on a keypad that scrambles the position of the number keys each time... It's meant to look like the first image attached below, but when I try to open it in Firefox, it looks like the second image and I can't input my code. I'd like to be able to use Firefox for EVERYTHING but I end up having to use Chrome to access this site, which I use pretty much every day for work, and it's very inconvenient.

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking on a keypad that scrambles the position of the number keys each time... It's meant to look like the first image attached below, but when I try to open it in Firefox, it looks like the second image and I can't input my code. I'd like to be able to use Firefox for EVERYTHING but I end up having to use Chrome to access this site, which I use pretty much every day for work, and it's very inconvenient.
Capturas de tela anexadas

Solução escolhida

Does it still happen in a new profile? An easy way to get a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

Ler esta resposta 👍 1

Todas as respostas (7)

more options
more options

Does it still happen in Troubleshoot Mode?

more options

I can look at it if you want to provide the url.

more options

Terry - the issue is, because it's a government department website I would have to give you my username and password to get you past the FIRST checkpoint (see screenshot) before even getting to the OneSchool keypad. I'm going to give some of the image fixes a try and see if they work.

zeroknight - Starting in Troubleshoot Mode didn't help either unfortunately.

more options

So I've tried around with a bunch of the troubleshooting and image fixes, I've cleared the cache, I've turned off hardware acceleration... nada.

more options

Solução escolhida

Does it still happen in a new profile? An easy way to get a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

more options

Looks like refreshing my profile did the trick - thank you so much!!