Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

YouTube page will freeze and display a grey screen with a loading symbol for 1-5 minutes.

  • 2 respostas
  • 0 tem este problema
  • 2 visualizações
  • Última resposta de cor-el

Miles
Miles
more options

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue

Problem type: Site is not usable Description: Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. Steps to Reproduce: 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue

'''Browser / Version''': Firefox 115.0 '''Operating System''': Windows 11 '''Tested Another Browser''': Yes Chrome, no issue '''Problem type''': Site is not usable '''Description''': Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. '''Steps to Reproduce''': 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue
Capturas de tela anexadas

Todas as respostas (2)

t.r.ernst
t.r.ernst
more options

Looks like you have some extensions installed. Are you able to reproduce this problem when in Troubleshoot Mode?

Might also be worth checking if you have the most up-to-date Graphics Drivers as well, if you haven't lately. Upgrade your graphics drivers to use hardware acceleration and WebGL

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). You can try to set security.tls.enable_0rtt_data = false on the about:config page to disable this feature until this is fixed by Google or Mozilla to see if that helps.

See also: