Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Sync to Android phone broken

  • 2 respostas
  • 0 tem este problema
  • 16 visualizações
  • Última resposta de DB

DB
DB
more options

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003 Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example: * After scanning QR code: "500 Error Oh dear, something went wrong there" * After scanning QR code: "Pairing not successful. Error while creating the pairing channel" * After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox" * After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in. Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Alterado por DB em

Todas as respostas (2)

Skgh12
Skgh12
more options

Hi there i would try clearing the cache of the app on your android phone to see if that helps.

DB
DB Autor da pergunta
more options

I tried clearing cache just now but no luck.

After clearing cache, I went to Account info got a 500 server error, reloaded, signed in, entered email confirmation code and it said "working" but never proceeded beyond that.

Presumably Sync pairing on Android is working for most people? I'm using a Samsung S10.