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Thunderbird crashes after recent MS W10 updates

  • 5 respostas
  • 1 tem este problema
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  • Última resposta de bfrg1513

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Thunderbird had never crashed before, but lately, after the last 2 Windows 10 updates within the last 2 weeks, it crashes. It's at 128.5.2esr, the next-to-last update.

It always crashes when I choose "About" and it starts downloading the update. It appears that it doesn't get the 1st byte before crashing. It will still say 0 bytes when it crashes.

It also crashes if I leave it running and the screen goes through the screen saver mode and turns black. Twice it crashed while I was using it.

I thought it might have something to do with the fact that I had 4,000 emails in my Inbox (is there a limit?), so I deleted many and moved many to folders. I now have just under 1,000 in my Inbox.

I also tried restarting in Troubleshoot Mode and updating, but it still crashed at 0 bytes downloaded.

Is there a way to manually download the update and apply it? I can't find it on the website.

The next thing I know to do is reinstall. Is there anything I can try before doing that? Would you suggest uninstall first or reinstall over what's here?

Thunderbird had never crashed before, but lately, after the last 2 Windows 10 updates within the last 2 weeks, it crashes. It's at 128.5.2esr, the next-to-last update. It always crashes when I choose "About" and it starts downloading the update. It appears that it doesn't get the 1st byte before crashing. It will still say 0 bytes when it crashes. It also crashes if I leave it running and the screen goes through the screen saver mode and turns black. Twice it crashed while I was using it. I thought it might have something to do with the fact that I had 4,000 emails in my Inbox (is there a limit?), so I deleted many and moved many to folders. I now have just under 1,000 in my Inbox. I also tried restarting in Troubleshoot Mode and updating, but it still crashed at 0 bytes downloaded. Is there a way to manually download the update and apply it? I can't find it on the website. The next thing I know to do is reinstall. Is there anything I can try before doing that? Would you suggest uninstall first or reinstall over what's here?

Todas as respostas (5)

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Post a crash ID, a string beginning with bp-...

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

In the meantime, run Windows in safe mode and test TB performance.

Having just a few thousand messages in a folder is not an issue, as long as it's less than 4B.

Útil?

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brg, did you find your crash IDs?

Útil?

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Here's last night's: bp-da78bd0a-35a6-450a-a851-39f8d0250118

Útil?

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This is the now-common Bitdefender issue:

https://support.mozilla.org/en-US/questions/1486677

Útil?

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sfhowes, thank you. Sounds probable, I'm trying it now.

Útil?

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