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Firefox says archived crash report could not be located. How do I get help?

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  • 7 têm este problema
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  • Última resposta de lindder

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I have had Firefox crash 3 times today. However, when I try to get details based on the crash ID's, Firefox says "Oh Noes! The archived report could not be located." Can someone help me based on below crash ID's?

I have had Firefox crash 3 times today. However, when I try to get details based on the crash ID's, Firefox says "Oh Noes! The archived report could not be located." Can someone help me based on below crash ID's?

Todas as respostas (2)

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The first crash report is a problem with the Flash plugin. The other two aren't loading and were probably not submitted.

That crash report shows a Flash 10.1 r85 plugin (NPSWF32.dll 10.1.85.3), but your More system details list shows the latest Flash 10.1 r102 plugin.
Did you update recently or are you using another computer to post this??

See:

See also:

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OK, I upgraded the Flash plug in, but Firefox crashed again this morning. Below error report says it was "submitted", but cannot get details. Any ideas?

http://crash-stats.mozilla.com/report/index/bp-3df09d8c-fab7-4609-a1b3-c19cc2110202