Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

unknown error while signing in

  • 2 respostas
  • 10 têm este problema
  • 1 visualização
  • Última resposta de LIAR

more options

Firefox 3.6.13 + Sync 1.7

Entered username and password okay. Received the sync key. While trying to connect I get an "unknown error" displayed in red in the preference dialogue, or "Error While Signing In" when I hit the Connect button at lower right corner of Firefox, if I hit that button I get "Sync encountered an error while connecting: Unknown error. Please try again."

This is from a home wireless broadband account, there are not any firewalls in place, and using NAT.

Thanks.

Firefox 3.6.13 + Sync 1.7 Entered username and password okay. Received the sync key. While trying to connect I get an "unknown error" displayed in red in the preference dialogue, or "Error While Signing In" when I hit the Connect button at lower right corner of Firefox, if I hit that button I get "Sync encountered an error while connecting: Unknown error. Please try again." This is from a home wireless broadband account, there are not any firewalls in place, and using NAT. Thanks.

Todas as respostas (2)

more options

I noticed this error in the JS console: Error: uncaught exception: [Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIXPCComponents_Utils.import]" nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)" location: "JS frame :: file:///home/XXX/.mozilla/firefox/9da8ohi4.default/extensions/%7B340c2bbc-ce74-4362-90b5-7c26312808ef%7D/crypto-modules/WeaveCrypto.js :: <TOP_LEVEL> :: line 45" data: no]

more options

Looking at the code, line 45, as indicated shows that the file "Services.jsm" is required. A little ggling makes me conclude that this is included in "Gecko 2" which is released only with FF4.0. So sync is probably not supposed to work with FF3.6.

Let's try to contact the developers...