Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

DeannaCobb
DeannaCobb
more options

Firefox keeps crashing when I try to open it even in safe mode. Last night I was using Firefox when the problem started. Then I tried Internet explorer and after a couple of hour of running diagnostic checks with internet explorer, Internet Explorer fixed itself, but Firefox will still not work. Below I am posting the most recent crash ID.

Firefox keeps crashing when I try to open it even in safe mode. Last night I was using Firefox when the problem started. Then I tried Internet explorer and after a couple of hour of running diagnostic checks with internet explorer, Internet Explorer fixed itself, but Firefox will still not work. Below I am posting the most recent crash ID.

Todas as respostas (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":


There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See: