Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Have installed latest version of Firefox but web pages keep stating I am running old version no longer supported

  • 4 respostas
  • 19 têm este problema
  • 1 exibição
  • Última resposta de the-edmeister

more options

I keep downloading and installing latest version (8) of Firefox. The browser states I have Firefox 8. However, on Google Mail and some other websites I get a message stating I am running an out of date unsupported version of Firefox.

I keep downloading and installing latest version (8) of Firefox. The browser states I have Firefox 8. However, on Google Mail and some other websites I get a message stating I am running an out of date unsupported version of Firefox.

Solução escolhida

The article says to reset the following, which you included as having:

  • general.useragent.extra.microsoftdotnet (first bulleted item under 1.)
  • general.useragent.override (Comment: this is most likely the one causing you the problem)

NOTE: restart Firefox after resetting those items.

Those are both shown as "1. If they exist, you may also need to reset:" following item 3. (that 1. should be a 4.; that is an error in the formatting of the article.)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Ler esta resposta 👍 1

Todas as respostas (4)

more options

You may need to reset your user agent as outlined in the article below.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

more options

I do not have those options appearig. I have: general.useragent.compatMode.firefox;false general.useragent.extra.microsoftdotnet;( .NET CLR 3.5.30729) general.useragent.locale;en-GB general.useragent.override;Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.0.16; .NET CLR 3.0; ffco7) Gecko/2009120208 Firefox/3.0.16

more options

Solução escolhida

The article says to reset the following, which you included as having:

  • general.useragent.extra.microsoftdotnet (first bulleted item under 1.)
  • general.useragent.override (Comment: this is most likely the one causing you the problem)

NOTE: restart Firefox after resetting those items.

Those are both shown as "1. If they exist, you may also need to reset:" following item 3. (that 1. should be a 4.; that is an error in the formatting of the article.)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Alterado por SafeBrowser em

more options

Reset all the general.useragent. prefs that are bold and say user set.

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox