Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Cannot open email messages for one website, but all other email websites are OK.

  • 1 resposta
  • 2 têm este problema
  • 8 visualizações
  • Última resposta de Matt_G

cwilkins45
cwilkins45
more options

My college email site won't work anymore after years of working fine. I can open the site but clicking on messages in my email does nothing. Internet Explorer has no problems - I can open sites without any problems. Also - my public school email site, hotmail and yahoo email sites have no problems in Firefox - only the college site. I can access my college email from Firefox when I use a different computer, so the problem lies within my computer.

My college email site won't work anymore after years of working fine. I can open the site but clicking on messages in my email does nothing. Internet Explorer has no problems - I can open sites without any problems. Also - my public school email site, hotmail and yahoo email sites have no problems in Firefox - only the college site. I can access my college email from Firefox when I use a different computer, so the problem lies within my computer.

Todas as respostas (1)

Matt_G
Matt_G
more options

Hi cwilkins45,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

Hopefully this helps!