We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thank you very much. Here are the five crash Ids in order of most recent, second most recent, etc.

bp-554ddcal-5d9f-4ff7-950d-6c56a2130112

bp-68835980-030c-4709-aaf9-36fa22130112

bp-f59428bc-9cdf-45bb-96a4-adbcd2130112

bp-a1341130-d7fc-4e50-b97d-1bed12130111

bp-f58c0382-c737-41e7-a726-69ff02130111

Once again thank you very much for helping me out. I really don't want to take time out of my day to go to some micro center or something.

Looks like a Bug report exists for that type of crash.
https://bugzilla.mozilla.org/show_bug.cgi?id=801394

https://bugzilla.mozilla.org/show_bug.cgi?id=801394#c25
It looks like both the Kaspersky Security Scanner and MS Safety Scanner programs will find that Malware.

• [/forums/contributors/708895]

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

• http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
• http://www.superantispyware.com/ - SuperAntispyware
• http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
• http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
• http://www.safer-networking.org/en/index.html - Spybot Search & Destroy

You can also do a check for a rootkit infection with TDSSKiller.

• http://support.kaspersky.com/viruses/solutions?qid=208280684

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked