Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

How do I get the Firefox window? I want to reset Firefox, but I don't have the Firefox window.

  • 3 respostas
  • 4 têm este problema
  • 3 visualizações
  • Última resposta de iamjayakumars

more options

I keep getting Unresponsive Script alerts. I came to this web site to find a way to fix that problem. The instructions say "At the top of the Firefox window, click the Firefox button, go to the Help sub-menu." I don't have the Firefox window. My screen does not look like the one in the instructions. How do I get the Firefox window so that I can get to the Troubleshooting button so I can fix my unresponsive script problem?

I keep getting Unresponsive Script alerts. I came to this web site to find a way to fix that problem. The instructions say "At the top of the Firefox window, click the Firefox button, go to the Help sub-menu." I don't have the Firefox window. My screen does not look like the one in the instructions. How do I get the Firefox window so that I can get to the Troubleshooting button so I can fix my unresponsive script problem?

Todas as respostas (3)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Did you try Safe mode?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

....


On Windows XP you see then menu bar and not the orange Firefox menu button.
You get the orange Firefox menu button if the menu bar is hidden.

See:

Alterado por cor-el em

more options

Type about:support in URL and Reset your firefox