Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Just had a power outage interruption.DSL was reset,but cannot acces home page through Firefox

  • 2 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cor-el

erb764
erb764
more options

Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

Todas as respostas (2)

marjar
marjar
more options

Hi erb764,

would be helpful if you could possibly share more details here.

Explorer working fine. Firefox not working at all? Or is it only the homepage?

What happens if you type in (copy & paste) www.mozilla.org in your url bar and hit enter? Does the page load? Does it display an error? What error?

Thanks,

jm

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.