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  • 3 respostas
  • 1 tem este problema
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  • Última resposta de Wesley Branton

garseneau
garseneau
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Cannot connect to https site, Windows Explorer functions fine, cleared history and turn off firewall still can not connect, the error message 'The connection has timed out 

         The server at incnweb.mainaccount.com is taking too long to respond.
 The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.

the site is not busy had a friend check and he can login. Seems to be Firefox

Cannot connect to https site, Windows Explorer functions fine, cleared history and turn off firewall still can not connect, the error message 'The connection has timed out The server at incnweb.mainaccount.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. the site is not busy had a friend check and he can login. Seems to be Firefox

Solução escolhida

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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Wesley Branton
Wesley Branton
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NEVER DISABLE YOUR FIREWALL WHEN VISITING A WEBSITE! Disabling you firewall leaves your computer open for any viruses and other harmful files.

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

garseneau
garseneau Autor da pergunta
more options

No dice, used safe mode with addons disabled, and also reset FireFox to defaults and still same results.

Wesley Branton
Wesley Branton
more options

Solução escolhida

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!