Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

firefox does not show up after I download it; I get internet explorer instead

more options

When I click on my firefox icon, it doesn't connect. When I go to internet explorer to download mozilla from mozilla.org, it seems to be downloading and shows up on my program list, but it still does not connect with the mozilla browser. I think something is blocking it or redirecting me back to internet explorer, but I don't know how to prevent it from doing that.

When I click on my firefox icon, it doesn't connect. When I go to internet explorer to download mozilla from mozilla.org, it seems to be downloading and shows up on my program list, but it still does not connect with the mozilla browser. I think something is blocking it or redirecting me back to internet explorer, but I don't know how to prevent it from doing that.

Todas as respostas (2)

more options
more options

When you say it doesn't connect, do you get a "Server not found" message for various websites that you try? Did this happen on your first installation or after an upgrade? One of these articles might help:

If the problem is that Firefox just never starts up at all, and reinstalling Firefox doesn't help, you might need to log off and restart Windows. Sometimes the Windows Installer gets a number of jobs backed up and stops working correctly.

Some malware also may block non-Microsoft browsers. You may want to run some supplemental scans. This article recommends a number of well regarded and free scanners: Troubleshoot Firefox issues caused by malware.

Any luck?