Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

remains on start page cannot access internet no error messages

  • 8 respostas
  • 1 tem este problema
  • 3 visualizações
  • Última resposta de Diego Victor

more options

Firefox suddenly stopped worked when I try to access the net it remains on the start page , no error messages at all. OS is vista. IE still works. Have tried reinstalling but made no difference.

Firefox suddenly stopped worked when I try to access the net it remains on the start page , no error messages at all. OS is vista. IE still works. Have tried reinstalling but made no difference.

Todas as respostas (8)

more options

Try start in Safe Mode:

There is one session with some ideas, maybe one help you,see:

Also:

more options

Have tried safe mode and reset, allowing through firewall and a complete scan with microsoft security essentials found no threats. It appears that everytime it tries to connect its redirected to the start page.

more options

Verify your Network settings, go to Tools >> Options >> Advanced >> Network >> Settings >> change to No Proxy

Alterado por Diego Victor em

more options

When I set to no proxy I find as soon as I exit the tools it goes back to use system proxy settings.

more options

Did try connect to other network? Did you try do a clean reinstall?

Also:

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

I tried a reinstall again something appears to be blocking the download, have tried it 3 times and it stops in the same place and have to restart the download, it then goes through but wont connect , just returns to the start page.

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!