Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Does the free download files have viruses? My Norton keeps deleting them so I can't download Firefox.

  • 3 respostas
  • 2 têm este problema
  • 4 visualizações
  • Última resposta de the-edmeister

more options

My Firefox browser stopped working so I went to the website to download an update but my security system (Norton) deleted the files saying the Setup file had a virus. I uninstalled Firefox and went to your main website and tried to do the free download again and again Norton deleted the files twice saying they had a virus.

My Firefox browser stopped working so I went to the website to download an update but my security system (Norton) deleted the files saying the Setup file had a virus. I uninstalled Firefox and went to your main website and tried to do the free download again and again Norton deleted the files twice saying they had a virus.

Todas as respostas (3)

more options

Use Kaspersky as Anti-Virus . It is far better than any other anti-virus .

more options

To answer your question: Of course not! There is no virus in the Mozilla Firefox download!

This is an interesting problem. What browser are you using to download Firefox? Are you downloading the entire browser, or just the installer stub? If all else fails, turn off your anti-virus to install Firefox, then turn it back on. (Most installation instructions say to do this anyway)

Alterado por user1068417 em

more options

Try using the full Firefox installer package from here:
http://www.mozilla.com/en-US/firefox/all.html