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Hand Cursor stuck again

  • 9 răspunsuri
  • 2 au această problemă
  • 8 vizualizări
  • Ultimul răspuns de FredMcD

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I thought my problem was solved, however, the hand cursor is stuck again when I go to Kohl's Website and try to order anything. When I click on "add to bag" that is when the cursor won't move.

I thought my problem was solved, however, the hand cursor is stuck again when I go to Kohl's Website and try to order anything. When I click on "add to bag" that is when the cursor won't move.

Toate răspunsurile (9)

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Separate issue; your home page: http://www.google.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official is outdated. You may want to switch to about:home

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Did you post your problem before? What is the link to it?

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
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The cursor is still sticking in the "add to bag" box. I am getting so many instructions on this that now I am totally confused because I really do not understand any of this and not sure what I am doing. Shouldn't the fault be blamed on Kohls?

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Was the problem still there when you run in safe mode?

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It was OK yesterday, but not OK today. I hope I am doing the Safe Mode correctly: Click on SHIFT and the FIREFOX icon at the same time. Is this correct?

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Start Firefox in Safe Mode by holding down the <Shift/Options> key, and then starting Firefox.

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What do you mean by "options" key? Where is it located?

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Sorry, that is for Mac users.