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How do I reset to default state when there is no icon to click?

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odatbrett
odatbrett
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Firefox is slow and crashes a lot. So I went to the Help menu that told me to reset to default state, but there is no icon in the upper right corner of the screen and all it keeps doing is telling me to reset and I can't reset it

Firefox is slow and crashes a lot. So I went to the Help menu that told me to reset to default state, but there is no icon in the upper right corner of the screen and all it keeps doing is telling me to reset and I can't reset it

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jayelbe
jayelbe
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Hi Odattbrett,

Sorry for the confusion! Does your device have a physical menu button below the screen? If it does, Firefox will automatically hide the 'three dots' menu icon that would normally be at the top of the screen - because pressing the menu button on your device should bring up the menu instead. This helpful article has more information: Firefox menu icon is missing on Android - how to access the menu

Also, doubly sorry to hear that Firefox is running slowly! :(

A good way to try to fox this would be by uninstalling Firefox and then installing it again. Doing this would give you a completely fresh start (all your history, bookmarks, passwords and extensions would be removed). To uninstall and reinstall Firefox:

  1. Open your device's Settings screen (you might be able to find this by swiping down from the top of the screen, or look for the settings icon on your device's main menu)
  2. Press Apps and then swipe from right to left until you reach the All section
  3. Firefox should be near the top of the list. Press it and on the next screen press Uninstall
  4. Go back to your device's main menu. Open Google Play, search for and install Firefox.

I hope this helps. Reply to let us know if the problem is fixed!


Jayelbe