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when i shift to upper case, firefox closes current window

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each time i shift to select upper case using the shift key, firefox closes the window I'm typing in. the only way I get upper case letters is to select caps lock. also, entering any symbol in the upper register - such as an ampersand, parenthesis or such - can only be done by cutting it from Word and pasting it into whatever I'm typing. Makes entering my email address very difficult.

each time i shift to select upper case using the shift key, firefox closes the window I'm typing in. the only way I get upper case letters is to select caps lock. also, entering any symbol in the upper register - such as an ampersand, parenthesis or such - can only be done by cutting it from Word and pasting it into whatever I'm typing. Makes entering my email address very difficult.

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Did you try to reboot the computer?

Can you try another keyboard in case there is a problem?