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thunderbird has crashed and I can't reinstall it - any ideas?

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Hilldogg
Hilldogg
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We aren't able to access our emails via Thunderbird on our home computer any more. The crash pane comes up straight away, and we can't even send details about that. It is just on this computer as I have my own email going in to my computer.

We aren't able to access our emails via Thunderbird on our home computer any more. The crash pane comes up straight away, and we can't even send details about that. It is just on this computer as I have my own email going in to my computer.

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Wayne Mery
Wayne Mery
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1. what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

2. Does Thunderbird start OK in safe mode? see https://support.mozilla.org/en-US/kb/safe-mode