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Web pages never appear.

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Loading bar completes and browser indicates that the page has loaded, but everything remains blank. Samsung Galaxy S4 (Android 4.4.4). I never noticed this problem until a few days ago. I can't check my "About Firefox" page because that page won't load either, but the app browser indicates I am running version 36.0.2. Chrome works fine.

Loading bar completes and browser indicates that the page has loaded, but everything remains blank. Samsung Galaxy S4 (Android 4.4.4). I never noticed this problem until a few days ago. I can't check my "About Firefox" page because that page won't load either, but the app browser indicates I am running version 36.0.2. Chrome works fine.

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


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