Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I can't download Firefox because of lost personal information from when it was accidentally deleted. Nothing on the web site helps. What can I do?

  • 2 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

sbreymaier
sbreymaier
more options

When I try to download Firefox, it downloads but won't open. An error pop-up says: Your Firefox profile cannot be loaded. It may be missing or inaccessible. On the web sire I found out how to locate it, but I can't download into the program. Why can't I just download the app and start again??

When I try to download Firefox, it downloads but won't open. An error pop-up says: Your Firefox profile cannot be loaded. It may be missing or inaccessible. On the web sire I found out how to locate it, but I can't download into the program. Why can't I just download the app and start again??

Toate răspunsurile (2)

ideato
ideato
more options

Hello sbreymaier, try to manually delete the profiles.ini file from firefox profile folder path to force firefox to create a new profile, so to be able to run firefox again.

see in the next link the Method 2: Manually delete the profiles.ini file for more information : https://support.mozilla.org/kb/how-run-firefox-when-profile-missing-inaccessible#firefox:win8:fx39

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/mozilla/firefox/