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Using Firefox, I cannot delete a Yahoo email when the specific email is open. I can delete the email from my inbox when the email is not open.

beerstud
beerstud
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This problem just started today and prior to today I used to be able to delete an open email.

This problem just started today and prior to today I used to be able to delete an open email.

Toate răspunsurile (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Could you describe the problem in more detail. For example:

  • Does Yahoo display an error when you try to delete the message
  • Does clicking the delete icon simply do nothing
  • Did the icon to delete the message disappear from above the message

Some general advice...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

beerstud
beerstud Deținătorul întrebării
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Does Yahoo display an error when you try to delete the message - 'NO' 

Does clicking the delete icon simply do nothing - No, it appears as though it deleted the message and takes me back to my Inbox and the message is still there.  I have to delete the same message from the Inbox to get rid of it.
Did the icon to delete the message disappear from above the message .  I don't know as I was taken back to my Inbox.

This was all done after I had cleared the cash and removed all Cookies. The problem still existed. I do not have the same problem when accessing email from Internet Explorer.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi beerstud, I can't replicate the problem. When I delete a message using the trash can above the message, it is no longer listed in the Inbox and if I reload the page, it doesn't come back.

Occasionally, users have strange issues with Yahoo mail that are caused by using an old bookmark or home page link; Yahoo sometimes has trouble redirecting to the new preferred server. Does it make any difference if you start from mail.yahoo.com or if it's AT&T Yahoo, the mail link on the main page?

Assuming the problem still occurs, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Does deleting work in Safe Mode?