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To print an e-mail message that I receive, I click Print Then a screen appears that says how do I want to save print output as? It goes to file explorer

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sandy7
sandy7
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in order to print an e-mail message, I am asked How do I want to save print output as? File explorer appears and I have a choice of what to pick, i.e., documents, downloads, etc. Somehow the e-mail message that I want to print ends up being an icon on the home page and a saved document in file explorer. I do not know how to print a Thunderbird e-message that I have received.

in order to print an e-mail message, I am asked How do I want to save print output as? File explorer appears and I have a choice of what to pick, i.e., documents, downloads, etc. Somehow the e-mail message that I want to print ends up being an icon on the home page and a saved document in file explorer. I do not know how to print a Thunderbird e-message that I have received.

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Toad-Hall
Toad-Hall
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First, please make sure your printer is set as the default printer. This would be located in the 'Settings' or 'Control Panel under 'Printers'

I always use the 'Print Preview' first because it means I can check how it will look before printing.

select email so it is displayed in Message Pane. File > Print Preview or Menu icon > Print > Print Preview.

If text is too small, use the 'Scale' option at the top. Increase scale will increase font.

click on 'Print'. A window should open allowing you to select a printer. Please make sure your default printer has been selected. There may be an option 'Print to file' - do not select this. click on OK

sandy7
sandy7 Deținătorul întrebării
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I know that is the way the print function should work, but it is not working that way for me. The correct default printer is shown and it will print if I save the e-mail to e.g. Word and then print it from there. Please note, I am not printing an attachment. I am trying to print the actual e-mail message. I do not want to have to save an e-mail to Word or pdf, etc. and then print from there.

Toad-Hall
Toad-Hall
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It sounds as if the 'microsoft XPS document writer' has been selected as the printer instead of your actual default printer.

Can you post some info: In thunderbird Help > Troubleshooting Information click on 'copy text to clipboard' in this question in the forum, right click in a 'Post a reply' text box and select 'paste'.