Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes immediately.

  • 1 răspuns
  • 4 au această problemă
  • 34 de vizualizări
  • Ultimul răspuns de philipp

noelroy
noelroy
more options

I open Firefox and immediately get the Mozilla crash reporter: "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I click on the Restart Firefox button and the crash reported window reappears. This happens consistently. I have done a clean reinstall as in http://kb.mozillazine.org/Uninstalling_firefox, but reinstalling produces the same result. Last 5 crash reports are: Crash ID: bp-93beaa4d-660e-481c-82e8-5b6022151015 Crash ID: bp-728d538e-164d-48c1-bf8a-cc0222151015 Crash ID: bp-3b8b84c6-1004-4c38-ba1d-c302f2151015 Crash ID: bp-3a9798ea-af67-426f-bea5-32c952151015 Crash ID: bp-162232b6-3090-4855-9f0e-aa30e2151015

It's a clean install, most recent version.

I'm running Windows7. There was a Windows Update yesterday -- might have had something to do with it.

Please don't ask me do do anything inside Firefox. I can't open it.

I open Firefox and immediately get the Mozilla crash reporter: "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I click on the Restart Firefox button and the crash reported window reappears. This happens consistently. I have done a clean reinstall as in http://kb.mozillazine.org/Uninstalling_firefox, but reinstalling produces the same result. Last 5 crash reports are: Crash ID: bp-93beaa4d-660e-481c-82e8-5b6022151015 Crash ID: bp-728d538e-164d-48c1-bf8a-cc0222151015 Crash ID: bp-3b8b84c6-1004-4c38-ba1d-c302f2151015 Crash ID: bp-3a9798ea-af67-426f-bea5-32c952151015 Crash ID: bp-162232b6-3090-4855-9f0e-aa30e2151015 It's a clean install, most recent version. I'm running Windows7. There was a Windows Update yesterday -- might have had something to do with it. Please don't ask me do do anything inside Firefox. I can't open it.

Soluție aleasă

hi, thank you for providing some crash ids. looking at these reports, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Citește acest răspuns în context 👍 1

Toate răspunsurile (1)

philipp
philipp
  • Moderator
more options

Soluție aleasă

hi, thank you for providing some crash ids. looking at these reports, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.