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who do I go to for help when an android is being remotely controlled by a hacker?

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Kayteebug
Kayteebug
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Please help us, someone has hacked into her phone via Bluetooth. This hacker has all of her personal information including my deceased mother's maiden name, all of her contacts. This person has control of her phone this is why I'm contacting you she can't access anything. All of her calls and messages are being rerouted to this person. She can't access her emails, messages, Facebook. Two technical support guys with AT&T confirmed that she had been hacked, however they couldn't help, they had hurd of this type of hacking but it was the first time they had seen it. We have called the police, the FBI, they couldn't do anything, she's had the phone and her number and user names and passwords sim card changed, this person had control of the new phone before she got home with it! Please please help her, we don't know where to get help. We know it sounds crazy but this is real. Who do we contact about this?

Please help us, someone has hacked into her phone via Bluetooth. This hacker has all of her personal information including my deceased mother's maiden name, all of her contacts. This person has control of her phone this is why I'm contacting you she can't access anything. All of her calls and messages are being rerouted to this person. She can't access her emails, messages, Facebook. Two technical support guys with AT&T confirmed that she had been hacked, however they couldn't help, they had hurd of this type of hacking but it was the first time they had seen it. We have called the police, the FBI, they couldn't do anything, she's had the phone and her number and user names and passwords sim card changed, this person had control of the new phone before she got home with it! Please please help her, we don't know where to get help. We know it sounds crazy but this is real. Who do we contact about this?

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philipp
philipp
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hi, i suspect you have already heard generic advice like factory-reset your device and don't connect it to the same google account already. unfortunately we can only provide specific support for firefox and other mozilla products in this forum though, so i'm going to close the question as offtopic. thank you for your understanding!

Thread closed - see Mozilla Support rules and guidelines link on Off-topic questions. aw

Modificat în de AliceWyman