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A website that made an update to their site, no longer works on Firefox, but does on other browsers

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a website called "diesel access" made an update to their site weeks ago. Since then I can no longer watch their movies. They launched something called Venus 4K member area and it has since not worked. I have been emailing their "help" techies, but they cannot solve the problem. And now they want access to my computer, which I am very leary about doing!!!

a website called "diesel access" made an update to their site weeks ago. Since then I can no longer watch their movies. They launched something called Venus 4K member area and it has since not worked. I have been emailing their "help" techies, but they cannot solve the problem. And now they want access to my computer, which I am very leary about doing!!!

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What is your computer system and Firefox?

Can you provide a public like to the site?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.