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messages disappearing

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jMac
jMac
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I'm using TB version 38.5.1 on Windows 10. Within the last hour, two important messages came in from a person, but they disappeared. I saw them show up in the lower right corner, but they did not show up in a folder. I have several filters, but none that should apply to this person. I checked every folder, especially trash and junk. They were not in any filter. I went to my ISP website and the messages are in the email there. I have TB on a backup computer, with pretty much the same folders and filters, and the messaged DID show up in the inbox there.

Is there a way I can find out what happened to the two messages and prevent it from happening again?

I'm using TB version 38.5.1 on Windows 10. Within the last hour, two important messages came in from a person, but they disappeared. I saw them show up in the lower right corner, but they did not show up in a folder. I have several filters, but none that should apply to this person. I checked every folder, especially trash and junk. They were not in any filter. I went to my ISP website and the messages are in the email there. I have TB on a backup computer, with pretty much the same folders and filters, and the messaged DID show up in the inbox there. Is there a way I can find out what happened to the two messages and prevent it from happening again?

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christ1
christ1
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http://kb.mozillazine.org/Disappearing_mail