Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes on start - even after reinstallation

  • 2 răspunsuri
  • 3 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de mniessen

mniessen
mniessen
more options

On March 23 my copy of Firefox crashed. Since then it crashes every time it opens. I have read many suggestions for uninstalling, reinstalling, safe-mode, scanning for malware and other methods. None have changed the behavior. Even after multiple restarts, uninstalls, etc, every start goes immediately to the crash reporter. No pause or delay. I can start in safe mode (shift key), which does show in the crash report - but the crash reporter pops up just as fast.

All other browsers work properly - only Firefox fails to start.


bp-665543b4-ba2e-4460-ae7e-f8d122160408.txt

On March 23 my copy of Firefox crashed. Since then it crashes every time it opens. I have read many suggestions for uninstalling, reinstalling, safe-mode, scanning for malware and other methods. None have changed the behavior. Even after multiple restarts, uninstalls, etc, every start goes immediately to the crash reporter. No pause or delay. I can start in safe mode (shift key), which does show in the crash report - but the crash reporter pops up just as fast. All other browsers work properly - only Firefox fails to start. bp-665543b4-ba2e-4460-ae7e-f8d122160408.txt

Soluție aleasă

hi mniessen, thanks for providing a crash id. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Citește acest răspuns în context 👍 1

Toate răspunsurile (2)

philipp
philipp
  • Moderator
more options

Soluție aleasă

hi mniessen, thanks for providing a crash id. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

mniessen
mniessen Deținătorul întrebării
more options

Firefox operation has been restored. After removing all "Applian Technologies" programs and rebooting the computer Firefox advanced to importing bookmarks and then starting. Fortunately I had saved my bookmarks during attempts to fully "clean" my Firefox installation. It looks like it was a program conflict. I don't understand the timing - as I don't recall making application changes on that day. Many thanks for the suggestion.