Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

The upper pane shows that I have messages, but messages don't show in the lower pane.

  • 1 răspuns
  • 4 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de christ1

siegelab2
siegelab2
more options

The upper pane shows that I have messages in my Inbox, but when I click on one, nothing shows in the lower pane.

The upper pane shows that I have messages in my Inbox, but when I click on one, nothing shows in the lower pane.

Toate răspunsurile (1)

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail file(s) are corrupted. First of all create a backup of your Thunderbird profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird