Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Our mp3 files in zip archives being tagged as harmful

  • 5 răspunsuri
  • 1 are această problemă
  • 3 vizualizări
  • Ultimul răspuns de FredMcD

istoady
istoady
more options

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue disappeared suddenly. Today, it started to appear again and our customers are complaining - clearly worried what is happening. Any idea what is happening? How mp3 files zipped into one archive can be pointed our as harmful? How come it happens, then it disappears and appears again? Is this meant to be a protection or a piss content with the users? In our case we feel the later. How can this be fixed for good? Any help appreciated.

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue disappeared suddenly. Today, it started to appear again and our customers are complaining - clearly worried what is happening. Any idea what is happening? How mp3 files zipped into one archive can be pointed our as harmful? How come it happens, then it disappears and appears again? Is this meant to be a protection or a piss content with the users? In our case we feel the later. How can this be fixed for good? Any help appreciated.

Toate răspunsurile (5)

FredMcD
FredMcD
more options

Can you provide a public link to the site?

I called for more help.

istoady
istoady Deținătorul întrebării
more options

It is www.audiolibrix.com Thank you.

FredMcD
FredMcD
more options

As it's pay to download, only a member can help.

I did find this; http://www.webutation.net/go/review/audiolibrix.com

istoady
istoady Deținătorul întrebării
more options

Thanks Fred. That 's the thing. We have never been listed nor had any issues with malware. However, the issue has appeared the second time in the last 3 weeks - never before. Is FF adding/changing some algorithms these days?

FredMcD
FredMcD
more options

Are you told what files they are complaining about? Have you run virus/malware scans on the site?

Have you told then to try updating their programs? Ask what programs they are using.